Frequently asked questions.
DELIVERY
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North Carolina, US
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USPS, UPS
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Yes. Shipping fees will apply.
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Since many items are made to order and that takes time, I currently do not offer express shipping. However, if you need your order quickly, let me know! I will do my best to ship it out as soon as possible to ensure it reaches you in time.
QUALITY
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I mostly work with polyester, linen, and thick velvet. Each listing will have more information on what type of fabric(s) used in each item.
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I work mostly with veg tan leather. Sometimes I explore different animal-derived (real) leathers, and each listing will have individual information on what I use.
CARE
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Absolutely! Each package is handled with the utmost care. I carefully wrap and secure every item to ensure it arrives safely at your door. Fragile pieces are cushioned and packed thoughtfully to protect them during their journey. Your treasures are in good hands!
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Each listing will have care instructions that pertain to how to care for the specific fabrics or leathers used. Each packaged item also comes with a cleaning information card.
RETURNS
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I do not accept returns and will not issue refunds on lost packages or orders with incorrect addresses.
In the case the package is undeliverable and comes back to me, I will issue a refund.
If your item arrives broken, damaged, or incorrect please reach out to me right away. I’ll work with you to determine the best solution, whether that’s a replacement or another resolution, to ensure your satisfaction. Please take photos or videos while unboxing and contact me within 24hrs of delivery.
Refunds will only be issued upon my receiving of the returned item; buyer pays return shipping. (USPS will likely have the cheapest option, if you can reuse the packaging)